Return & Refund Policy
All Sales Are Final
Thank you for shopping with Honeycomb Home Design. We encourage you to carefully review each product description, dimensions, specifications, and other details before placing your order.
Because many of our products are specially selected, specified, or made to order, all shop purchases are final sale and are not eligible for return, exchange, or refund, except where specifically stated below.
By placing an order, you acknowledge and agree to the terms of this Return & Refund Policy.
Final Sale
We do not accept returns, exchanges, or refunds for:
Change of mind or buyer's remorse
Incorrect product selection
Incorrect measurements or dimensions
A change in your design plans
Color, finish, or style preferences
Products that are no longer wanted or needed
Orders placed by mistake
Opened, used, assembled, altered, or modified products
Sale or promotional items
Custom or made-to-order products
Because custom and made-to-order products are produced specifically for the customer, they cannot be returned or exchanged.
Damaged or Defective Merchandise
We carefully inspect merchandise and coordinate fulfillment with our vendors and shipping partners. However, damage can occasionally occur during transit.
Please inspect your order promptly upon delivery.
Freight or shipping damage must be reported to Honeycomb Home Design within 24 hours of delivery. Please contact us at office@honeycombhomedesign.com and include your order number, a description of the issue, and clear photographs of the merchandise and packaging.
Please retain the original packaging and all packing materials until any damage claim has been resolved.
Claims not reported within 24 hours of delivery may be considered an acceptance of the merchandise and may not be eligible for a return, replacement, or other resolution.
For merchandise that is determined to have a manufacturing defect, please contact us as soon as possible so we can review the issue and determine the appropriate next steps.
Vendor Returns
Honeycomb Home Design works with third-party manufacturers and vendors and does not manufacture the products sold through our shop.
If a vendor agrees to accept a return in an exceptional circumstance, the customer is responsible for all costs associated with the return, including applicable shipping, packaging, handling, and other related expenses. Returned merchandise must be in its original packaging and in the condition required by the vendor.
A vendor's willingness to accept a return does not guarantee that Honeycomb Home Design will be able to provide a refund or exchange.
Digital Products
All digital products, including the Honeycomb Paint Guide, are final sale and non-refundable.
Because digital products are delivered electronically and can be accessed immediately after purchase, we are unable to accept returns or provide refunds once a digital product has been purchased or accessed.
Antiques and Vintage Items
Antiques and vintage items may naturally show signs of age, including wear, blemishes, variations, imperfections, or other characteristics associated with their age and history.
These characteristics are inherent to antique and vintage merchandise and are not considered defects.
Please carefully review product descriptions and photographs before purchasing an antique or vintage item.
Fabrics, Wood, and Natural Materials
Natural materials and textiles can change over time due to environmental conditions, including exposure to heat, light, humidity, and other conditions within the customer's home.
Honeycomb Home Design is not responsible for fading, shrinkage, stretching, wear, or other changes that may occur as a result of environmental conditions or improper care.
Customers are responsible for following the manufacturer's care, cleaning, and maintenance instructions.
Honeycomb Home Design is also not responsible for changes or damage resulting from cleaning, finishing, installation, or alteration performed after purchase.
Manufacturer Warranties
Where applicable, warranties and care or cleaning instructions are provided by the product's manufacturer.
Honeycomb Home Design does not manufacture the products sold through our shop and is not responsible for manufacturer warranties.
Where a manufacturer warranty applies, customers may be required to work directly with the manufacturer or vendor to pursue a warranty claim.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.
Cancellation or modification requests are not guaranteed and cannot be accommodated once an order has been processed, placed with a vendor, or shipped.
Custom and made-to-order orders cannot be canceled once production has begun.
Refunds
Because our shop merchandise is final sale, refunds are generally not available.
If Honeycomb Home Design determines that a refund is appropriate under this policy, the refund will be issued to the original payment method used for the purchase.
Original shipping, handling, packaging, receiving, delivery, and expedited shipping charges are non-refundable, except where otherwise required by applicable law.
Exchanges
We do not offer exchanges for unwanted merchandise, incorrect selections, changes in design plans, or other circumstances that do not involve damage, defect, or incorrect fulfillment.
If you receive an item that is damaged, defective, or incorrect, please contact us within the applicable time period so we can review the situation.
Questions Before You Purchase?
We want you to feel confident about your selections. If you have questions about a product, measurements, materials, finishes, dimensions, or whether an item is right for your project, please contact us before placing your order. We are happy to help whenever we can.
For questions regarding an order, damaged or defective merchandise, or a potential return, please contact:
Honeycomb Home Design
Email: office@honeycombhomedesign.com
Phone: (805) 202-8269
Please include your order number with any order-related inquiry.
Thank you for choosing Honeycomb Home Design. We truly appreciate your business.